Intro - What is Remote Monitoring & Management {RMM}
Our industry leading RMM is the core of every support package we put together. Having full visability of your workstations and server infrastructure allows us to tackle alerts before they become problems. Have full visibility of the technology estate and provide remote support to your teams, no matter where they are around the globe.
If we manage IT, we monitor I.T, We automate I.T allowing us to be proactive with your I.T !
Why RMM is Important
Complete Remote Management
Monitoring, alerting and patch management for Windows, macOS, Linux, iOS and Android.
Smarter Patch Management
Monitoring, alerting, and patch management for Windows, macOS, Linux, iOS, and more
Flexible Automation & Scripting
We automate, so you can continue working. From deployment of applications, endpoint protection and the creation of a support case automatically when a problem is detected.
Secure Remote Access
Attended and unattended support, fast drag and drop file transfer, live chat. Empowering us to support you.
Asset Management
I.T can be one of the most impactful and biggest assets to your business. Keeping track of devices, age and roadmaps for upgrades is hugely important.
Reporting
Having visibility of your assets allows us to report on the current security status, identify vulnerabilities and plan for the future.
A Great Partnership
Partnering with the best providers
The ethos of what we do means we never settle or compromise, which is why we have a strategic partnership with N-Able. Giving us unique access into the development teams and support so we can tailor the product to work best for our clients. Lee is in the unique position of acting as a 'Special Advisor' meaning we get a seat at the table to advocate what works best for our customers.
Patch Management
Patch management involves regularly updating and fixing the software on your devices, especially workstations like computers. This is crucial because it helps to:
- Enhance Security: By fixing vulnerabilities in the software, you reduce the risk of hackers exploiting them to gain unauthorized access to your device or data.
- Protect Data: Keeping your software up-to-date helps to safeguard your personal or work-related information from being stolen or compromised.
- Ensure Reliability: Patching addresses bugs and glitches in the software, making your device more stable and dependable for everyday use.
- Meet Compliance Requirements: In many industries, there are regulations that mandate organisations to maintain, secure and update software to protect sensitive information. Patch management helps fulfill these compliance standards.
- Save Costs: Dealing with the aftermath of a cyber attack can be expensive. By regularly patching your devices, you can potentially avoid the financial losses and reputational damage associated with such incidents.
In essence, patch management is essential for maintaining the security, reliability, and compliance of your devices, ultimately protecting your data and saving you from potential harm and expenses.
Automation - The Key
As your business grows so will the need for comprehensive IT Support. Sure patching 1 workstation is no big deal (if you remember) but what about 10 or 100+
At Meta Eagle we deploy tried and tested methods of automation. wether this be in the form of auto resolving and actioning support issues through intelligent scripting.
Protecting and isolating against threats 24/7/365 with award winning Endpoint Detection & Response.
Automating backups and testing of Disaster Recovery, so you know should the worse happen there is a contingency plan.
Having automation within your business no matter the size allows you to focus on the day to day tasks.
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