Our Support Plans

As a supported customer we are here to help. If you are having technical difficulties, need technical advice or support  

Reach our team which ever way best suits you.
Email: support@metaeagle.co.uk
Phone: 0330 043 2092
Chat: MetaChatBot

Any IT system is only as good as the documentation it is built on. For our customers we take care of all of this from management of crucial passwords, Infrastructure process, procedures and new machine build guides.

This is held for each of our customers in a secure ‘Run Book’ – Think of this as a playbook for all of your IT needs.

Meta Eagle will never charge you to access your data and this can be made available to you whenever and as often as you would like.

We also encourage the use of password managers internally in your business and have a strong affiliation to one of the biggest players in the market so can advise on how you can set this up internally.

When we say we monitor your network, we do so to allow us to be proactive in detecting issues and preventing problems. The custom made monitoring wall in our office allows us to see the status of our customer networks in real time.

The Remote Monitoring & Management agent (RMM) allows us to monitor Mac, Linux and Windows Workstations not only for potential issues but also potential threats. Should an issue be detected then a proactive ticket will be created for our engineers to resolve. If a threat is detected out of hours it will automatically be contained.

We deploy Network Monitoring & Management allowing us to take control of Switching, Routers, Firewalls to see the traffic on your Network. This also alerts us to issues with any devices that may be impacting on performance.

A bespoke LibreNMS Platform allows us to monitor internet connections, bandwidth utilisation and produce proactive alerts for any managed Firewall or Router installed by Meta Eagle. We keep an eye on things so you can continue with your day.

From workstation security, to Network Security. We can work with you to help develop your business and help keep safe from Cyber Threats, while monitoring crucial systems ensuring you remain online….. increasing business productivity.

Using the latest threat detection and EDR powered by SentinelOne we are poised to deliver protection from the inevitable threats on the online world in a proactive manner.

Need to deploy machines to new starters, re provision existing equipment have it delivered to an office in a different country or ship to a user directly at home ?

No worries, in addition to our supply chain, procurement and financing we can also build the machines to a pre defined image . Utilising our MDT build servers and AutoPilot we can ensure machines are built to the same standard every time. Meaning when the machine arrives at the door it is good to go. Turn it on, log it in and get cracking.

If data is needed to be moved from one device to another we can arrange this also, with ‘onsite’ and ‘remote’ options.

∞ Note a nominal build fee applies per machine.

We all know patching is something that is important but how often do you make sure it is enforced ? We will work to build a custom patching schedule for your business.

Patches are part of essential preventative maintenance, necessary to keep machines up to date, stable and safe from malware and other threats. Becoming a Meta Eagle customer means you can leave it all to us and have as much visability as you would like.

All machines we provide customers will have the Professional version of the Windows operating System and also a TPM chip, which will allow your Hard Drive to be encrypted using BitLocker.

BitLocker Drive Encryption is a data protection feature that integrates with the operating system and addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers.

These keys have to be managed and stored. As a supported customer, we take care of this for you.

We are big advocates of 2FA as it is incredibly important to keep your system secure. 95% of breaches involve account take over. Two-Factor Authentication helps to protect against this.

Microsoft 365 allows the use of the authenticator app to require 2FA when logging into your environment and also your Azure AD joined machines.

Here at Meta Eagle, we have also partnered with Duo to allow us to design, implement and support deployments to niche applications and Remote Desktop servers. Which means not only can you make access more controlled and secure but you will also be able to see a log of who accessed the system and from where.

Being an experienced Microsoft Cloud Solutions Provider, Meta Eagle will establish a reseller relationship to manage all of your Microsoft billing so all of your I.T is on one manageable monthly invoice. We will also be there to add and remove licenses as required.

Meta Backup for workstation is truly is a set and forget solution. Backing up your entire machine multiple times a day to a secure facility, you can be sure if the worst happens you are covered.

Features Include.

Full Workstation Backup
Local System state, Files & Folders
Customisable backup Locations
3 month retention as standard which can be tailored as required

∞ Avalible on Meta Plus & Meta Pro Plans

Securing SaaS data. Protect SharePoint sites and permissions, including custom and sub-libraries,  OneDrive, Teams and Exchange Online data with up to four backups a day and 7 Years retention.